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@@ -19,8 +19,8 @@
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<div class="divider">
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<div class="divider">
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</div>
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</div>
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<div class="bio">
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<div class="bio">
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<p>Based in Upstate New York, I'm a designer that builds clean, responsive websites to help businesses and individuals reach their audience online.</p>
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<p>Based in Upstate New York, I'm a web designer and developer that builds clean, responsive websites to help businesses and individuals reach their audience online.</p>
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<p>I have over seven years of <a id="experience-link" href="#experience">experience</a> working in a distributed work environment, supporting software used by millions of monthly active users.</p>
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<p>I have over seven years of <a id="experience-link" href="#experience">experience</a> working in a distributed work environment, supporting software and services used by millions of monthly active users.</p>
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<div id="contact-button" class="callout"><a href="#contact">Contact Me</a></div>
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<div id="contact-button" class="callout"><a href="#contact">Contact Me</a></div>
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</div>
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</div>
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<div class="divider">
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<div class="divider">
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@@ -48,8 +48,8 @@
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<img src="img/mdrockwell.png" alt="mdrockwell.net">
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<img src="img/mdrockwell.png" alt="mdrockwell.net">
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<div class="portfolio-description">
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<div class="portfolio-description">
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<h3><a href="http://mdrockwell.net/portfolio" title="mdrockwell.net/portfolio">mdrockwell.net/resume</a></h3>
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<h3><a href="http://mdrockwell.net/portfolio" title="mdrockwell.net/portfolio">mdrockwell.net/resume</a></h3>
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<p>This webpage was built using valid HTML and CSS, written entirely in <a href="https://panic.com/coda-ios/" title="Coda by Panic">Coda for iOS</a>. It was designed to be small in size, ensuring that it will load quickly on just about any internet connection.</p>
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<p>This webpage was built using valid HTML and CSS, originally written in <a href="https://panic.com/coda-ios/" title="Coda by Panic">Coda for iOS</a>. It was designed to be small in size, ensuring that it will load quickly on just about any internet connection.</p>
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<p>The layout was created using CSS flexbox and the design utilizes transitions to give life to interactive elements. The contact form below is built on <a href="https://formspree.io/" title="Formapree">Formspree</a> — allowing visitors to send notes, comments, and inquiries without the need to host my own code which would provide that functionality.</p>
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<p>The layout was created using CSS flexbox and the design utilizes transitions to give life to interactive elements. The contact form is built on <a href="https://formspree.io/" title="Formapree">Formspree</a> — allowing visitors to send notes, comments, and inquiries without the need to host my own code to provide that functionality.</p>
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<p>Source code can be viewed on <a href="https://libertynode.dev/mdrockwell/resume" title="Resume page code on Gitea">Gitea</a>.</p>
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<p>Source code can be viewed on <a href="https://libertynode.dev/mdrockwell/resume" title="Resume page code on Gitea">Gitea</a>.</p>
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</div>
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</div>
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</div>
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</div>
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@@ -59,16 +59,16 @@
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<div id="experience">
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<div id="experience">
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<h3>Experience</h3>
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<h3>Experience</h3>
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<ul>
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<ul>
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<li><strong>Pocket Casts Product Liaison, <a href="https://automattic.com/">Automattic</a>; 2024 — Present</strong>
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<li><strong>AI Squad Member, <a href="https://automattic.com/">Automattic</a>; 2026–Present</strong></li>
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<p>Collaborated with other Product Liaisons to monitor for <a href="https://www.pocketcasts.com/">Pocket Casts</a> app updates, prepare Happiness Engineers to support new features, provided feedback to development teams, track trends in support tickets, and contribute to internal and public documentation.</p></li>
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<p>Collaborated with other AI Squad members to create and maintain AI-powered support chat bots and automated email response systems sourcing answers from product documentation. Worked on various AI-focused initiatives, internal tooling development, and maintenance.</p>
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<li><strong>Happiness Engineer, <a href="https://automattic.com/">Automattic</a>; Remote — 2018–Present</strong>
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<li><strong>Happiness Engineer, <a href="https://automattic.com/">Automattic</a>; 2018–Present</strong>
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<p>Supported users of <a href="https://wordpress.com/">WordPress.com</a>, <a href="https://apps.wordpress.com/mobile/">WordPress Mobile</a>, <a href="https://simplenote.com/">Simplenote</a>, <a href="https://woocommerce.com/mobile/">WooCommerce Mobile</a>, <a href="https://jetpack.com/mobile/">Jetpack Mobile</a>, <a href="https://dayoneapp.com/">Day One</a>, and <a href="https://www.pocketcasts.com/">Pocket Casts</a> through email, live chat, and community forums. Regularly tested software updates and submitted bug reports and feature requests. Assisted in the onboarding of new employees with trainings on support tools, best practices, and offered feedback on support interactions.</p></li>
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<p>Supported users of <a href="https://wordpress.com/">WordPress.com</a>, <a href="https://apps.wordpress.com/mobile/">WordPress Mobile</a>, <a href="https://simplenote.com/">Simplenote</a>, <a href="https://woocommerce.com/mobile/">WooCommerce Mobile</a>, <a href="https://jetpack.com/mobile/">Jetpack Mobile</a>, <a href="https://dayoneapp.com/">Day One</a>, <a href="https://www.pocketcasts.com/">Pocket Casts</a>, and <a href="https://www.tumblr.com/">Tumblr</a> through email, live chat, and community forums. Regularly tested software updates and submitted bug reports and feature requests. Assisted in the onboarding of new employees with trainings on support tools, best practices, and offered feedback on support interactions.</p></li>
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<li><strong>Woo Mobile Product Liaison, <a href="https://automattic.com/">Automattic</a>; Remote — 2023</strong>
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<li><strong>Pocket Casts Product Liaison, <a href="https://automattic.com/">Automattic</a>; 2024—2025</strong>
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<p>Collaborated with other Product Liaisons to monitor updates to the <a href="https://woocommerce.com/mobile/">WooCommerce mobile app</a>, prepare Happiness Engineers to support new features, provided timely feedback to development teams, contribute to internal and public documentation, and publish regular reports on support trends.</p></li>
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<p>Collaborated with other Product Liaisons to monitor for <a href="https://www.pocketcasts.com/">Pocket Casts</a> app updates, prepare Happiness Engineers to support new features, provided feedback to development teams, track trends in support tickets, and contribute to internal and public documentation.</p></li>
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<li><strong>Product Ambassador, <a href="https://automattic.com/">Automattic</a>; Remote — 2021–2023</strong>
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<li><strong>Woo Mobile Product Liaison, <a href="https://automattic.com/">Automattic</a>; 2023</strong>
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<p>Collaborated with other Product Liaisons to monitor updates to the <a href="https://woocommerce.com/mobile/">WooCommerce mobile app</a>, prepare Happiness Engineers to support new features, provided timely feedback to development teams, contribute to internal and public documentation, and publish regular reports on support trends.</p></li>
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<li><strong>Product Ambassador, <a href="https://automattic.com/">Automattic</a>; 2021–2023</strong>
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<p>Facilitated communication between the mobile support team and app development teams to prepare for the impact of newly released features and effectively communicated feedback from users after launch.</p></li>
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<p>Facilitated communication between the mobile support team and app development teams to prepare for the impact of newly released features and effectively communicated feedback from users after launch.</p></li>
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<li><strong>Merchandise Manager, <a href="https://www.dollartree.com/">Dollar Tree</a>; Elmira, NY — 2017–2018</strong>
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<p>Managed freight processing and supervised a team of three to four stockers as they replenish store shelves after hours. Unloaded trucks, received deliveries, made bank deposites and change runs, and assisted the store manager in supervising and managing cashiers.</p></li>
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</ul>
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</ul>
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</div>
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