Based in Upstate New York, I'm a web designer and developer that builds clean, responsive websites to help businesses and individuals reach their audience online.

I have over seven years of experience working in a distributed work environment, supporting software and services used by millions of monthly active users.

Contact Me

### Initial Charge

Built on WordPress using valid HTML and CSS. The design is fully responsive — making use of media queries and fluid widths to keep elements looking great on mobile and desktop browsers. The homepage and archive page are displayed using custom loops to keep content organized.

Images in posts expand beyond their containing element on mobile displays to aid in visibility and create a compelling effect. The sidebar collapses into the site's design when viewed on mobile — placing navigation under the header and the single display ad below the first post on the page.

### #OpenWeb

Built on WordPress as a directory of independent web publishers.

The site’s layout was built in CSS flexbox. On larger displays, each site is displayed in a card-like container using a subtle drop shadow. The mobile-only hamburger menu is built in pure HTML and CSS — no JavaScript necessary — and the Suggest a Site page is built on the Contact Form 7 WordPress plugin.

### mdrockwell.net/resume

This webpage was built using valid HTML and CSS, originally written in Coda for iOS. It was designed to be small in size, ensuring that it will load quickly on just about any internet connection.

The layout was created using CSS flexbox and the design utilizes transitions to give life to interactive elements. The contact form is built on Formspree — allowing visitors to send notes, comments, and inquiries without the need to host my own code to provide that functionality.

Source code can be viewed on Gitea.

### Experience

- AI Squad Member, Automattic; Remote — 2026 – Present

Collaborated with other AI Squad members to create and maintain AI-powered support chat bots and automated email response systems sourcing answers from product documentation. Worked on various AI-focused initiatives, internal tooling development, and maintenance.

- Happiness Engineer, Automattic; Remote — 2018 – Present

  Supported users of WordPress.com, WordPress Mobile, Simplenote, WooCommerce Mobile, Jetpack Mobile, Day One, Pocket Casts, and Tumblr through email, live chat, and community forums. Regularly tested software updates and submitted bug reports and feature requests. Assisted in the onboarding of new employees with trainings on support tools, best practices, and offered feedback on support interactions.

- Pocket Casts Product Liaison, Automattic; 2024 — 2025

  Collaborated with other Product Liaisons to monitor for Pocket Casts app updates, prepare Happiness Engineers to support new features, provided feedback to development teams, track trends in support tickets, and contribute to internal and public documentation.

- Woo Mobile Product Liaison, Automattic; Remote — 2023

  Collaborated with other Product Liaisons to monitor updates to the WooCommerce mobile app, prepare Happiness Engineers to support new features, provided timely feedback to development teams, contribute to internal and public documentation, and publish regular reports on support trends.

- Product Ambassador, Automattic; Remote — 2021–2023

  Facilitated communication between the mobile support team and app development teams to prepare for the impact of newly released features and effectively communicated feedback from users after launch.

I'd love to work with you on your web projects. If you're interested, feel free to get in touch: